Process Development

The best way to manage recalls and other product safety and compliance crises is to avoid them. Of course, there will always be some things that remain outside of your control. But the good news [...]

Previous posts addressed the importance of aligning value proposition and employee incentives. In a nutshell, if you tell employees to do X, but pay them to do Y, don’t be too surprised [...]

  Image from “Moshidora” (2009), by Natsumi Iwasaki (English title “What if a high school baseball manager read Drucker’s Management”). Moshidora follows protagonist Minami Kawashima as she [...]

  I don’t know about you, but after this crazy week of ignition issues, peanut butter perp walk, and emissions omissions, I’m about up to here with schadenfreude. It is time to [...]

仕事上でも個人的にでも、重要度が高いか低いかにかかわらず、また、下手か上手かにかかわらず、また、意識的かそうでないかにかかわらず、私たちは常に交渉を行っています。しかし、このように頻繁に行われているにもかかわらず、良い交渉とは自然なものではなく、直感的なものでもありません。標準的な教育カリキュラムにも含まれていません。また、親が子供に与えるネゴシエーションのお手本もよくありません。 [...]

Whether professionally or personally; whether of great or little importance; whether done poorly or well; and whether consciously or otherwise; we all negotiate all the time. Despite its [...]

Organizations can develop inertia for many reasons. In the same way, projects within an organization tend to develop increasing inertia as they move closer to completion. In the case of an [...]

  It’s no secret, designing, implementing and training a large scale global compliance program is a massive undertaking. It requires commitment, focus, and resources. When the CEO and [...]

  Despite being a well-known issue, tolerance stack up remains a costly failure mode for many manufacturers. Alpha supplies gears made to a ± tolerance. Beta supplies a mating component for [...]